IT managers can thus set up user-based access roles, sync host computer addresses for all technicians, and add additional layers of security. It’s worth noting that while Remote Utilities primarily works for Windows, there’s also a controller app available for iOS and Android devices. You still can’t connect to one of these devices as a host, though. Remote Utilities is also developing clients for Mac and Linux computers, but they’re in beta at the time of writing. Unfortunately, getting started with Remote Utilities is pretty cumbersome. Downloading and installing the technician and endpoint versions of the software onto the appropriate computers is fast. But, once that’s done, you need to connect to each remote computer one at a time and verify the connection. This takes around 5 minutes per endpoint computer, and potentially longer if you’re routing connections through an in-house secure server rather than over the internet. The responsiveness of Remote Utilities to support requests depends on your license.
Thankfully, you can get answers to most questions through the company’s online documentation. Remote Utilities for Windows: Final verdict Remote Utilities also runs a community forum, where support team members frequently respond to questions.
